Conditional SHUTTLE Eligibility & Service

The Americans With Disabilities Act (ADA), requires transit providers to serve individuals with disabilities in the most integrated setting. The ADA views paratransit service as a “safety net.” only for those who are unable to use fixed route, and only when they are unable to do so. Approximately 20% of all ADA eligible individuals qualify for SHUTTLE (paratransit) when accessibility concerns prevent travel by bus. This “conditional” trip planning process is implemented through a trip-by-trip review of your trip requests.



"The ADA is about equality; purposeful segregation is not equality-not in schools, not in employment, not on the bus.”

Richard “Eddie” Espinosa 1996.


Trip Requests

  • When you call to request a trip, SHUTTLE customer services staff will provide a plan for you that addresses your needs.
  • You will use the regular bus when Pierce Transit determines the trip you are requesting is within your defined personal ability.
  • If you are unable to get to the bus from home, SHUTTLE may provide access to a transit center, or major stop when the fixed route can get you to your destination.
  • You do not pay a fare for the SHUTTLE portion of the trip when also using fixed route.
  • You may require SHUTTLE for the entire trip when your defined limitations make bus use unfeasible.
  • If Pierce Transit is not sure of the accessibility of a destination, you may receive full SHUTTLE service to this location until the trip plan is reviewed. 
  • Transfers from SHUTTLE to fixed route happen at locations that often have seating and shelter.

Trip Plan Reviews

If you are unsure if a particular trip plan is correct, you may request a review. Pierce Transit staff will review the plan and if necessary visit the site and assess the path of travel from the destination to the bus stop. A change will be made if the plan is incorrect. To request a review, contact Pierce Transit Eligibility at 253.581-8000.

© 2017 Pierce Transit, All Rights Reserved. Site Design and Development by SiteCrafting.

Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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