Trip Planner

 

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What You Can Expect

SHUTTLE is public transportation and should not be confused with private or medical transportation. Customers may not specify the type of vehicle used to provide transportation and will be required to ride with other customers. We need to balance your needs with other customers’ needs. Because we have a limited number of vans, it may not always be possible to schedule your trip at the exact time you request. Matching rides is the most complex part of getting you where you need to go on time.

When you call, the Reservationists will do their best to accommodate your request. However, the Reservationist may adjust the pick-up time up to one (1) hour earlier or later than your requested time. The more flexible you can be about the time you request, the easier it is to serve a greater number of customers.

Trips are scheduled to allow for adequate travel time between stops. Travel times are designed to be comparable to the fixed route buses. Be sure to allow enough travel time to reach your destination.

Every trip is important and you may schedule a trip for any purpose. SHUTTLE will take you where you want to go, within our regular service area and hours of operation, based on fixed route service. SHUTTLE requires an obstruction-free approach and sufficient turn-around area for its vehicles. Under some conditions, our policy of door-to-door service will not be available to customers.

Alternate pick-up and drop-off locations may be established because of obstructed driveways, turnarounds, or other safety concerns. Our SHUTTLE Customer Service staff will answer any questions you may have regarding SHUTTLE service.

Personal Care Attendant (PCA)
Please be advised that you will be left alone on the SHUTTLE vehicle anytime that our operator assists other customers. The vehicle will not always be visible to the operator at those times. You will be dropped off at your destination, even if someone is not waiting for you. We cannot wait with you until someone arrives. If you cannot be left alone, please arrange for a PCA to travel with you.
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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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