Jan 27: Parking Disruptions at Tacoma Dome Station
Jan 22: Pierce Transit Offering Free Rides to Warming Centers January 22-26
Jan 13: Pierce Transit Donation Brings Real-World Transit Training to Bates Technical College
Jan 8: West Garage Elevator Update (Tacoma Dome Station)
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Service Delivery & Capital Committee

Service Delivery and Capital Committee Meeting

April 15, 2025

Service Delivery and Capital Committee Meeting

April 17, 2025 @ 3:00 pm

Event Series (See All)

Call to Order

Approval of Minutes – October 17, 2024, committee meeting

Special Business

1. Election of Chair and Vice Chair

Public Comment

Discussion/Review

1. 2024 Rider Survey Results
2. Overview of FTA System Safety Data Reporting Requirements and Review of 2024 Q4 Data

Action Agenda

1. FS 2025-017, Authority to Execute a Multi-Year Contract with Tristar Claims Management Services, Inc., Contract No. E2152, to Provide Workers’ Compensation Third Party Administrator Services
2. FS 2025-018, Authority to Increase the Contract Spending Authority Amount by $280,000 with Atwork Commercial Enterprises, LLC, Contract No. 1412, for Routine Landscaping, Grounds Maintenance Services and Allowance Work
3. FS 2025-019, Authority to Execute Contract No. E2143with NOVA Contracting, Inc., to Provide Sewer andWater Service Connections to the Spanaway Transit Center

Commissioner Comments

Executive Session – None Scheduled

Adjournment

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GENERAL INFORMATION
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505 E 25th St
Tacoma, WA 98421

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I am a student at Bates Technical College. I ride two buses to get here... we can get a free ORCA pass and I was excited about that. I ride the bus every day.
“
”
Dineo M.
College Student
Watch Dineo's Story
Quick Intro
Bates Technical College enriches our diverse communities by inspiring student learning, challenging greater achievement and educating for employment.
Bates Technical College
By the Numbers
We helped community college students get to class with 21,069 discounted passes and ORCA cards.

       I am a student at Bates Technical College. I ride two buses to get here... we can get a free ORCA pass and I was excited about that. I ride the bus every day.

“
”
Dineo M.
College Student
Watch Dineo's Story
Quick Intro
Bates Technical College enriches our diverse communities by inspiring student learning, challenging greater achievement and educating for employment.
Bates Technical College
By the Numbers
We helped community college students get to class with 21,069 discounted passes and ORCA cards.
This temporary shuttle service will help ease the burden on our residents by improving access to jobs, schools, healthcare and everyday necessities in both Enumclaw and Buckley. We are especially grateful to... our partners at Pierce Transit for their commitment to helping our community through this challenging time.
“
”
Beau B.
City Mayor
Quick Intro
An over-height vehicle struck the bridge on August 18, causing significant damage and leading to its immediate closure. The closure caused significant travel disruptions, with temporary shuttle services being established to help residents travel between the two cities.
City of Buckley
By the Numbers
We helped the City of Buckley by providing 27 days of service on our emergency Buckley Connector service.
       This temporary shuttle service will help ease the burden on our residents by improving access to jobs, schools, healthcare, and everyday necessities in both Enumclaw and Buckley. We are especially grateful to... our partners at Pierce Transit for their commitment to helping our community through this challenging time.
“
”
Beau B.
City Mayor
Quick Intro
An over-height vehicle struck the bridge on August 18, causing significant damage and leading to its immediate closure. The closure caused significant travel disruptions, with temporary shuttle services being established to help residents travel between the two cities.
City of Buckley
By the Numbers
We helped the City of Buckley by providing 27 days of service on our emergency Buckley Connector service.
The biggest thing for me is the gas savings and wear and tear on my car. That cost savings for my household is about $50 each time I would fill up, and that extra money is going in my vacation fund.
“
”
Diana
Rideshare Rider
Quick Intro
Driving to work on your own puts wear on your vehicle and a dent in your wallet. When you join or start a Rideshare group, we cover fuel, insurance and maintenance for one low price.
Boeing: Rideshare Group
By the Numbers
We provided 373,907 Rideshare rides. By helping form commuter groups with Pierce Transit Rideshare we took vehicles off the road and helped reduce congestion.
Watch Diana's Story
       The biggest thing for me is the gas savings and wear and tear on my car. That cost savings for my household is about $50 each time I would fill up, and that extra money is going in my vacation fund.
“
”
Diana
Rideshare Rider
Watch Diana's Story
Quick Intro
Driving to work on your own puts wear on your vehicle and a dent in your wallet. When you join or start a Rideshare group, we cover fuel, insurance and maintenance for one low price.
Boeing: Rideshare Group
By the Numbers
We provided 373,907 Rideshare rides. By helping form commuter groups with Pierce Transit Rideshare we took vehicles off the road and helped reduce congestion.
I got to the point where I couldn't drive and I couldn't work. SHUTTLE became my primary form of transportation. What was wonderful about it was it gave me the opportunity to still do volunteer work, be able to go to appointments, go to church and shopping, meet with friends... to have meaning in my day-to-day.
“
”
Linda
SHUTTLE Rider
Quick Intro
Pierce Transit SHUTTLE is an ADA paratransit, shared-ride service for people who, because of their disability, are unable to ride a regular Pierce Transit bus.
By the Numbers
Pierce Transit provided 248,687 SHUTTLE rides. By helping those unable to travel without assistance, we connect our communities and aid accessibility in our area.
Watch Linda's Story
       I got to the point where I couldn't drive and I couldn't work. SHUTTLE became my primary form of transportation. What was wonderful about it was it gave me the opportunity to still do volunteer work, be able to go to appointments, go to church and shopping, meet with friends... to have meaning in my day-to-day.
“
”
Linda
SHUTTLE Rider
Watch Linda's Story
Quick Intro
Pierce Transit SHUTTLE is an ADA paratransit, shared-ride service for people who, because of their disability, are unable to ride a regular Pierce Transit bus.
By the Numbers
Pierce Transit provided 248,687 SHUTTLE rides. By helping those unable to travel without assistance, we connect our communities and aid accessibility in our area.
My only transportation is Pierce Transit right now, so I’m beyond appreciative of having the transportation to be able to get my kids to and from daycare every day – or anywhere else that we need to go.
“
”
Jennifer
Mom who benefits from MCFHC
Quick Intro
The Multicultural Child and Family Hope Center (MCFHC) stands as a beacon of support, empowerment, and advocacy for families throughout Pierce County.
Multicultural Child and Family Hope Center
By the Numbers
We helped Human Service Agencies (or HSAs) by providing 126,804 tickets through our HSA Pass Program.
Watch MCFHC Story
     My only transportation is Pierce Transit right now, so I’m beyond appreciative of having the transportation to be able to get my kids to and from daycare every day – or anywhere else that we need to go.
“
”
Jennifer
Mom who benefits from MCFHC
Watch MCFHC Story
Quick Intro
The Multicultural Child and Family Hope Center (MCFHC) stands as a beacon of support, empowerment, and advocacy for families throughout Pierce County.
By the Numbers
We helped Human Service Agencies (or HSAs) by providing 126,804 tickets through our HSA Pass Program.
Multicultural Child & Family Hope Center
We believe every person... deserves the support to get where they want to go in life. That's why our partnership with Pierce Transit is so vital. Together, we're removing barriers, like transportation, that help young people connect to their goals and to their future.
“
”
Yvonne
Executive Director
Quick Intro
Northwest Education Access provides comprehensive and individualized support to help low-income young people, ages 16-29, build their own path to higher education and beyond.
Northwest Education Access
By the Numbers
We helped Human Service Agencies (or HSAs) by providing 126,804 tickets through our HSA Pass Program.
Watch NWEA's Story
        We believe every person... deserves the support to get where they want to go in life. That's why our partnership with Pierce Transit is so vital. Together, we're removing barriers, like transportation, that help young people connect to their goals and to their future.
“
”
Yvonne
Executive Director
Watch NWEA's Story
Quick Intro
Northwest Education Access provides comprehensive and individualized support to help low-income young people, ages 16-29, build their own path to higher education and beyond.
By the Numbers
We helped Human Service Agencies (or HSAs) by providing 126,804 tickets through our HSA Pass Program.
Northwest Education Access
I took the Pierce Transit Travel Training program and it's helped me immensely. It has helped me be aware of my surroundings, ask questions, have patience, and get my more adventurous side out. Without travel training, I wouldn't know how to get to my aerospace job.
“
”
Simon
Travel Training Participant
Quick Intro
Travel Training is a free service offered by Pierce Transit that provides self-paced instruction for individuals with disabilities and seniors who wish to use regular bus service and become familiar with public transportation options.
By the Numbers
Pierce Transit provided travel training to 108 customers with 352 bus trips.
Watch Simon's Story
       I took the Pierce Transit Travel Training program and it's helped me immensely. It has helped me be aware of my surroundings, ask questions, have patience, and get my more adventurous side out. Without travel training, I wouldn't know how to get to my aerospace job.
“
”
Simon
Travel Training Participant
Quick Intro
Travel Training is a free service offered by Pierce Transit that provides self-paced instruction for individuals with disabilities and seniors who wish to use regular bus service and become familiar with public transportation options.
By the Numbers
Pierce Transit provided travel training to 108 customers with 352 bus trips.
Watch Simon's Story
Pierce Transit has been the only way that my mom gets around, along with her bike. That is how she moves through the world. The bus is a huge part of her life every single day. As an adult who has different disabilities, opportunities are taken away from you. And the bus has given her a little bit back.
“
”
Tash
Pierce Transit Bus Rider
Quick Intro
Pierce Transit bus offers reliable transportation, connecting communities with frequent routes, and a commitment to sustainability and accessibility.
By the Numbers
Pierce Transit provided 6,952,235 bus rides. We helped improve lives in our community with affordable, accessible bus rides.
Watch Tash's Story
        Pierce Transit has been the only way that my mom gets around, along with her bike. That is how she moves through the world. The bus is a huge part of her life every single day. As an adult who has different disabilities, opportunities are taken away from you. And the bus has given her a little bit back.
“
”
Tash
Watch Tash's Story
Quick Intro
Pierce Transit bus offers reliable transportation, connecting communities with frequent routes, and a commitment to sustainability and accessibility.
By the Numbers
Pierce Transit provided 6,952,235 bus rides. We helped improve lives in our community with affordable, accessible bus rides.
Pierce Transit Bus Rider
Pierce Transit is like my car: I can get to the farmer's market, my friend's house, the library, the store, everywhere I need to go.
“
”
Render
Pierce Transit Bus Rider
Quick Intro
Pierce Transit bus offers reliable transportation, connecting communities with frequent routes, and a commitment to sustainability and accessibility.
By the Numbers
Pierce Transit provided 6,952,235 bus rides. We helped improve lives in our community with affordable, accessible bus rides.
Watch Render's Story
      Pierce Transit is like my car: I can get to the farmer's market, my friend's house, the library, the store, everywhere I need to go.
“
”
Render
Pierce Transit Bus Rider
Quick Intro
Pierce Transit bus offers reliable transportation, connecting communities with frequent routes, and a commitment to sustainability and accessibility.
By the Numbers
Pierce Transit provided 6,952,235 bus rides. We helped improve lives in our community with affordable, accessible bus rides.
Watch Render's Story
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