Next to holding customers as the highest priority, ensuring the broader community is also engaged and supportive is critical to the long-term sustainability of the agency. Partnerships with public, community and private organizations are critical to our role in the community and fulfilling our mission.

STRATEGIES

  • Establish and regularly communicate an accountability dashboard for the Strategic Plan.
  • Strengthen local strategic partnerships with community groups, community-based organizations, non-profit groups, government, businesses and trades.
  • Establish a public process to develop definitions and metrics to better understand and advance equity.
  • Enhance efforts to systematically inform and communicate with customers and the community.
  • Establish consistent and methodical feedback systems to gather, analyze and act on customer and community feedback.
  • Expand career launch opportunities with apprenticeships, local non-profits and regional education partners.

PERFORMANCE METRICS

  • Increase the net favorable opinion of respondents of Pierce Transit in the community survey to +40.
  • Increase the number of ORCA Business Accounts by 25%.
  • Establish a metric to report on employee recruitment that is a result of local partnerships.
  • Empanel a public equity task force.
  • Complete a Pierce Transit Equity Framework, including metrics.