Adult customers can buy an ORCA card and load transportation value or passes onto existing cards in the any of the ways listed below. Adult ORCA cards cost $5.

  • Online. Online purchases require a valid Visa or MasterCard. It will take up to 7 business days for your card to arrive in the mail. If you are adding value to an existing card, it can take up to 24 hours for that value to appear on your card.
  • By phone: 1-888-988-6722 or TTY Relay: 711 (1-888-889-6368). Phone purchases require a valid Visa or MasterCard. If you are adding value to an existing card, it can take up to 24 hours for that value to appear on your card.
  • Customer Service Office, such as Tacoma Dome Station Bus Shop location. Adult, youth (ages 6 to 18), senior (ages 65+) and disabled Regional Reduced Fare Permit ORCA cards. Most forms of payment are accepted at customer service offices.
  • At ticket vending machines. Ticket machines are located throughout the region. Locally, at Tacoma Dome Station, South Tacoma Station and Lakewood Station. Ticket machine purchases require cash, Visa or MasterCard.
  • By mail. Mail purchases may be made with a check, credit card or money order.
  • At retail pass outlets. Revalue existing ORCA cards or purchase adult ORCA cards (senior, youth and individuals with disabilities can purchase an ORCA card at the Tacoma Dome Station Bus Shop but may revalue the card at participating retailers).

To pay a youth fare with ORCA, customers must provide proof of age and buy their first ORCA card by mail or in person at a Customer Service Office. A youth ORCA card costs $5 to purchase.

To pay a reduced fare, seniors (ages 65+) must provide proof of age and buy their first ORCA card by mail or in person at a Customer Service Office. People with disabilities must get a reduced fare ORCA card in person at a Customer Service Office. Bring a Regional Reduced Fare Permit (RRFP) application. There is no charge for the initial card. There is a $3 fee to replace your card. Current reduced fare permit holders can exchange their valid paper reduced fare card at any time for a new ORCA reduced fare card at no charge.

Once you have your ORCA card, you may load a pass or E-purse value online, by mail, at an ORCA Customer Service Office, participating retailer, or at a ticket vending machine.

For more information, visit orcacard.com.