Pierce Transit welcomes all feedback. Your individual views as customers help us to improve services for everyone.
To submit your feedback you can mail us a comment/compliment card (found onboard vehicles and at Tacoma Dome Station Customer Service Center). You may also contact customer service at 253.581.8000 and speak with a representative. Or, you can complete the online customer feedback support form.
Feedback relating to Pierce Transit services is passed on to the relevant department. For example comments about Transit Centers are sent to the Facilities Manager. Pierce Transit then considers your comments and implements recommendations where feasible and/or uses the information you have provided to resolve issues.
Pierce Transit’s Executive Team monitors all feedback, whether it relates to services we provide, our facilities or our employees and works to ensure that safety, reliability and courtesy standards are maintained. We are also very happy to receive positive comments about our services and employees.
