Give Us Your Feedback
We want to hear from you! Thank you for taking the time to let us know about your experience aboard Pierce Transit. Your input helps us improve our service. Your feedback will be reviewed by a member of our Customer Experience team and then forwarded to the appropriate department or member of management for follow-up.
If your comments are lengthy or complex, we urge you to use email rather than this form, or call our Customer Experience Team at 253.581.8000, option 2. Our Customer Experience email address is PTCustomer@piercetransit.org.
Contact Customer Experience
Our Customer Experience Team is available to answer your calls Monday – Friday, 6:30 a.m. to 6:30 p.m.
- Call 253.581.8000, option 2
- Call toll free at 1.800.562.8109
WA Relay: 711
Our Customer Promise
We are dedicated to providing exceptional transit services that ensure you reach your destination with ease. Open communication with our customers is a vital part of Pierce Transit’s promise to deliver an outstanding customer experience. Our Customer Experience team is here to assist you with trip planning, fare purchases, retrieving lost items, or addressing any questions or concerns you may have about your Pierce Transit journey.
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Pierce Transit is pleased to offer email and text message updates for passengers and the general public. This service allows subscribers to receive up-to-date information on service changes, major initiatives, job opportunities, route-specific impacts and more.
