Strategic Initiatives

Our Major Strategic Goals

Pierce Transit has embarked on a 6-year Strategic Plan for 2024-2029. The plan is comprised of four major Strategic Goals:

Adopt a “customer first” mindset

The first corner of the “strategic building,” and the foremost goal, is to foster a customer first mindset throughout our organization, ensuring that our riders’ needs, comfort, safety and satisfaction are at the heart of everything we do.

Engage with the community through outreach and partnerships.

Next to holding customers as the highest priority, ensuring the broader community is also engaged and supportive is critical to the long-term sustainability of the agency. Partnerships with public, community and private organizations are critical to our role in the community and fulfilling our mission.

Elevate the employee experience.

Pierce Transit employees deliver essential services to the community and are the most important element of the agency. Quality services can only be provided with a dedicated, professional, engaged workforce. Therefore, employee retention and engagement should be a top agency priority.

Assure the sustainability of the agency’s finances, infrastructure and the environment.

The fourth corner of the “strategic building” is the agency’s financial and physical assets. Ensuring that finances can sustain the agency’s plan and that physical assets remain in quality and functional condition is essential to long-term sustainability. As a major source of vehicle emissions, it is also important that the agency meet the needs of the community and the riders for environmentally sound practices and emission policies.
two people sitting inside a bus and smiling
person standing in front of a bus holding an ORCA card

Strategic Plan Accountability Dashboard

In order to ensure we’re making progress on the metrics and milestones included in the plan, the agency has developed the Strategic Plan Accountability Dashboard which is displayed below and available for members of the public to view at any time. Our goal is to heighten awareness, increase transparency and show the community that Pierce Transit is working hard to deliver safe, reliable and accessible transportation services.

Questions?

If you have any questions about the plan, our progress toward any of the metrics and milestones included in the plan or the dashboard, please reach out to Dustin Annis, Strategic Initiatives Administrator at dannis@piercetransit.org for more information.