Contact Pierce Transit
We’re Here to Help
Whether you have questions about bus routes, fares, ORCA cards, trip planning, lost and found, accessibility services, or general transit information, the Pierce Transit Customer Service team is here to help. Contact us by phone, visit our Customer Service Center, or submit a feedback form to receive assistance. In addition, you can find helpful resources, service updates, and Rider Alerts throughout our website to help you plan your trip with confidence.
General Information
253.581.8000
If you know your party’s extension, you may enter it at any time.
Employment Verification
Call 253.983.3534, email HR@piercetransit.org or send the document to our confidential fax at 253.984.8224
Press 1
SHUTTLE & Eligibility Customer Service
Press 2
Transportation Customer Service and General Information
Press 3
Rideshare Customer Service
Press 4
Runner Customer Service
Press 5
To speak with Pierce Transit Admin Staff
Customer Service Center
Our friendly Customer Service Team is available to assist you with transit pass options, ORCA cards, general information, and most lost and found items.
Hours:
Customer Service Center (Bus Shop)
Phone from 6:30 a.m. – 6:30 p.m.
Lobby from 7 a.m. – 6 p.m.
Hours may vary on or around holidays.
- Call 253.581.8000, Option 2
- Call toll free at 1.800.562.8109
- WA Relay: 711
Location
505 E 25th ST
Tacoma WA 98421
Headquarters
Hours:
Pierce Transit Lobby is open Monday – Friday, 8 a.m. to 5 p.m.
Location
3701 96th St. SW
Lakewood, WA 98499
Give Us Your Feedback
Your feedback is important to us. Use our feedback form to submit a comment, make a suggestion, ask a question or inquire about lost items. Please include your email address and request a follow up email to receive a response. Replies will be sent within 2-4 business days during regular business hours: Monday – Friday, 8 a.m. to 5 p.m.
Information You Can Use
Real-Time Info
For real-time detour info, bus stop closures, and other route-specific alerts, check Transit App, Google Maps, or Apple Maps.
Pierce Transit News
For the latest news, information on service changes, major initiatives, job opportunities, and more, sign up below using your email address.
Bus Information
Call Customer Service at 253.581.8000, press 2, then press 1 for trip planning or 4 for next bus arrival information.
